The Knowlead Team

Our core team of experts ensures continuity, strong project management and centralised support for all consulting projects and training. We are SETA awarded assessors and moderators. Other specialised associates join our team as required for specific projects and training.

Ben Fouché is a director of Knowlead Consulting and Training (a network organization focusing on training, consulting and research in the broad field of knowledge and information management).He has extensive managerial and consulting experience regarding knowledge management implementation and information infrastructure development projects throughout Sub Saharan Africa. These include consulting projects on the development of national document repositories in South Africa; participating in drafting of the African Information Society Initiative (AISI) for the UN Economic Commission for Africa; organising and facilitating the first national workshop on National Information and Communication Infrastructure (NICI) for the government of Namibia; facilitating for the World Bank, UN and Commonwealth agencies in Sub-Saharan Africa. He has further headed a number of information science departments at universities in South Africa and was responsible for the introduction of the discipline of KM to the University of Stellenbosch. As Chief Information Officer (CIO) of the CSIR from 1987 to 1998 he led the provision of library and information technology services for the institution as well as its information services for industry.

He holds a doctorate in Information Science from the Rand Afrikaans University (now University of Johannesburg) and undertook advanced management studies at the UNISA School of Business Leadership (SBL) and the International Institute for Management Development (IMD) in Switzerland.

In his capacity as one of the directors in Knowlead he provides consulting services and open and in-house short course training on various aspects of information and knowledge management. He has authored more than 40 scholarly publications and serves on the editorial boards of several international journals. (e.g. Journal of Documentation).

Gretchen Smith is a director of Knowlead Consulting and Training and has since 2000 been involved in knowledge and information management consultancy for Government Agencies, Industry and the Business sector in various countries in Sub-Saharan Africa.  She has amongst others conducted numerous knowledge and information audits, needs assessment studies, social network analyses, developed taxonomies, developed knowledge management (KM) strategies and implementation plans, and assisted with KM implementation. She presents short courses covering various aspects of knowledge and information management and together with Dr Fouché presents the only short course in South Africa on knowledge and information auditing and mapping. She further has taught courses and programmes in Knowledge and Information Management and Information Retrieval at the University of Cape Town and the University of Stellenbosch Business School (USB). She has conducted and supervised research covering various aspects of knowledge and information management in a number of countries in Sub Saharan Africa, including South Africa. Namibia, Botswana, Kenya, Zambia, and Zimbabwe.

She graduated with a degree in mathematics and chemistry from the University of Stellenbosch (US) and then obtained postgraduate qualifications in Information Science (IS) and Knowledge Management (KM) at the University of Cape Town (UCT). The research for her PhD studies related to conducting a social network analysis amongst a specialised group of scientists in South Africa). She has authored a number of scholarly publications and has served on the editorial boards of professional journals.

Peter G. Underwood is an associate of Knowlead Consulting and Training and Emeritus Professor of Librarianship at the University of Cape Town, having occupied this position since 1992. Prior to this he spent twenty years as Lecturer in the Department of Information Studies, University College of Wales, Aberystwyth, United Kingdom. He is a Fellow of the Chartered Institute of Library and Information Professionals and a Member of the Association of Southern Africa Indexers and Bibliographers.

He is the author of Managing change in libraries and information services: a systems approach and Soft systems analysis and the management of libraries, information services and resource centres, and co-author of Basics of data management for information services and Freedom of information and the developing world: the citizen, the state and models of openness. He has also published many journal articles and other material. He is the Editor of the South African journal of libraries and information science and is an External reviewer for Education for information and Journal of libraries and information science.

His teaching and research focuses on information literacy, information systems management and organizational behaviour in the context of libraries and information services.  His work as former Director of the University of Cape Town’s Centre for Information Literacy has given him experience of planning and delivering workshops on information literacy and web searching.  He has, for many years, provided discipline-specific web searching workshops in the Western Cape to audiences as diverse as business students, students of design and photography, medical clinicians and engineers.

Chris Armstrong is an affiliated associate of Knowlead Consulting and Training and Managing Director of Information Automation Limited (IAL), a UK based consultancy, research and training company in the library and information management sector which was established in 1987. Chris’s work focuses on electronic information resources, and their effective management in libraries and information centres. In recent years, e-books have been the subject of much of the company’s research work, and it was recently a partner in the JISC National e-Book Observatory. Chris is a regular writer, and sits on the editorial boards of two professional journals. He has been associated with the Department of Information Studies in Aberystwyth University for some 30 years and has been Director of its International Graduate Summer School and module coordinator for courses on electronic publishing, as well as offering occasional lectures and short courses on e-resources and web-site design. Chris publishes, and speaks at conferences regularly. He is a Fellow of the Institute of Analysts and Programmers (FIAP), as well as of the Chartered Institute of Library and Information Professionals (CILIP).