Knowledge Management Strategy, Auditing and Implementation Techniques (KL-KMSI)

Objectives

Many knowledge management initiatives have failed because of inadequate planning and the use of ineffective implementation strategies. This workshop will help you avoid such pitfalls and show you how to develop a well structured KM implementation strategy and techniques to measure your KM performance.

This workshop will further provide an overview of how to critically and systematically assess (audit) and represent (map) organizational knowledge and information assets, resources, processes, stocks and flows. This is done in relation to the requirements of an organization’s strategy and outlines the importance of conducting such an audit both as the starting point of any information and/or knowledge management initiative and as an ongoing process to ensure relevancy of information and knowledge policies and resources.

The workshop will focus on practical techniques that can be used to develop a working KM programme with clear deliverables. The critical factors, processes, procedures, and strategy to effectively manage KM will be provided and we will instruct delegates in the basic steps to take to implement Knowledge Management (K M) in their organisations.

Outcomes

At the end of the workshop participants should be able to:

  • Outline KM design parameters and an implementation blueprint
  • Execute the crucial KM implementation steps and stages
  • Be able to scope the KM environment
  • Distinguish clearly between the objectives and methodologies of strategic and compliance audits; and information audits and knowledge audits
  • Apply appropriate audit methodologies and techniques to assess organizational knowledge and information assets and resources
  • Align the need for an auditing and mapping initiative to the enterprise strategy and identify the appropriate focus
  • Be able to integrate your KM Strategy and Policy with that of your organisation
  • Be able to Measure the effectiveness of your KM programme
  • Be able to  create a KM Implementation Roadmap and formulate a communication plan in order to mobilize the support and participation of stakeholders
  • Facilitate implementation in the context of change management principles

Facilitators

Dr Ben Fouché & Dr  Gretchen Smith

Duration of the programme

This course is offered as a 3 day Workshop