Courses | Programme in Knowledge Management: Developing your Knowledge Assets for Competitive Advantage

Programme in Knowledge Management: Developing your Knowledge Assets for Competitive Advantage


This programme will provide an overview of the field of knowledge management (KM) and introduce participants to the value of knowledge and information. It will show participants how corporate knowledge can be harnessed to benefit all concerned – both the organisation and its employees. It  offers participants the opportunity to examine the various processes and strategies that can be used to turn an organisation’s intellectual and knowledge assets – both recorded information (contained within and outside the organization) and the ‘know-how’ of its members – into greater productivity, new value, and increased competitiveness.

We will examine how KM can create strategic advantage in an organisation; the importance of knowledge networking and the relationship between leadership and knowledge roles. We will outline how organisations can best leverage their intellectual capital and how they can apply appropriate information and communication technologies (ICT’s) to assist in the effective identification, retrieval, exchange and dissemination of all forms of knowledge to support organisational objectives.


At the end of the course participants should be able to:

  • Understand the principles of knowledge management (KM)

  • Distinguish between the basic concepts in KM and understand the strategic importance of both tacit and explicit knowledge

  • Appreciate how leveraging knowledge and information can create competitive advantage and add value for an organisation

  • Understand the importance of organisational learning and creating a learning organisation

  • Understand the relationship between KM and leadership

  • Distinguish between the various KM processes, practices and techniques and be able to select and apply the most appropriate for their organisation

  • Understand the role and functions of KM champions

  • Understand the dynamics of human communication, facilitate knowledge networking and create a collaborative working environment

  • Create and manage Communities of Practice (CoP’s)

  • Understand the application of social network analysis (SNA) techniques

  • Understand the basics of how to assess knowledge and information needs and conduct an information and knowledge audit

  • Participate in the development, implementation and assessment of a knowledge management strategy and knowledge management processes in an organisation.

  • Understand the application of information and communication technologies in knowledge management

  • Understand the importance of knowledge organisation and modelling and the role of taxonomies

  • Understand the application of KM measurement techniques and metrics

  • Understand the relationship between KM,  Innovation and Change Management


Dr Ben Fouché and Dr Gretchen Smith


5 day programme (it can also be condensed to 3 days).